4ahh Privacy Policy
4ahh keeps a small set of records about every account: your mobile number, your name as printed on your ID, the payments you send through bKash, Nagad, Rocket or Upay, and the games you play. This page sets out exactly what we hold, who can open it, and how to get it corrected or removed.
Scope of this policy
The policy covers the 4ahh website at 4ahh.cam, the Android app (version 2.7.19, 41 MB), and the 24/7 live chat window inside both. It applies to adult players in Bangladesh who open an account with a local mobile number and a wallet that holds taka.
It does not cover pages we link to outside our own domain. When you open a payment app or a third-party help page, that company's own privacy notice takes over from us. We cannot see or control what they record on their side, so read their terms once before you send money.
What you type at sign-up
Registration asks for your full name, mobile number, date of birth, district and a password. We check the date of birth before the account opens, because 4ahh is built for players aged 18 and over. If the date looks wrong, support will ask for a document rather than guessing.
Passwords are stored as one-way hashes, so nobody on our team can read yours. If you forget it, the reset link goes to the same mobile number on file, not to a new number you type in a hurry.
Your name should match the National ID card, passport or driving licence you will send later. A mismatch is the most common reason a first withdrawal gets held up at the KYC step.
Records created while you play
Every deposit, withdrawal, game round and bonus step writes a line in your account history. That includes the stake, the result, and any progress towards the 24x wagering on a welcome bonus. VIP turnover is counted the same way, month by month.
On each visit we also log the device model, browser type, IP address and the times you sign in. These logs help us catch a stolen password or a second person using one account, which matters more on shared handsets than most players expect.
Cashier checks with bKash, Nagad, Rocket and Upay
We never ask for your wallet PIN and we do not store it. A deposit of ৳150 or more is confirmed by the provider, usually inside 5 minutes, and we keep the transaction ID, the sending number, the amount and the time it landed.
Withdrawals start at ৳1,300 and normally reach your wallet in about 20 minutes. Your daily cap depends on your tier and is shown in your account; the base Member cap is ৳210,000 a day. Cashier entries stay with us because financial rules in Bangladesh require a traceable trail.
Small files kept in your browser
The site uses a session cookie to keep you signed in, plus a preference cookie for language and the last game category you opened. Clear them and you will be logged out on the next page, which is worth knowing if you play on a borrowed phone.
We do not run third-party advertising trackers on the 4ahh site. The app stores your login token on the handset so you are not typing a password every time you open it from a bus queue.
Who inside 4ahh can open your file
Access is limited to people who need it for a task: support agents answering your chat, the payments team matching a deposit, KYC reviewers reading an ID document, and the fraud desk. Each look-up is written to an internal log.
Staff work under a confidentiality agreement. An agent cannot browse a player's game history without a ticket number, and a manager reviews anything that looks unusual. If you want to know who touched your file, ask in live chat and we will check the log with you.
How long a record stays with us
Some records leave when you close an account; others have to stay for accounting and anti-fraud checks. The table below shows the pattern we follow for each type of record.
| What we record | Why it is held | How long it stays |
|---|---|---|
| Name, mobile number, date of birth | To open and secure your account, and to confirm you are 18 or older | While the account is open |
| Deposit and withdrawal entries | To match cashier records with bKash, Nagad, Rocket and Upay | As long as financial rules in Bangladesh require |
| KYC documents (NID, passport, driving licence) | To check identity before a first withdrawal | Through the review, then kept for audit |
| Game rounds and bonus progress | To settle bets and apply the 24x wagering on bonuses | While the account is open |
| Device and IP logs | To catch shared or stolen accounts | Short periods, then deleted |
| Live chat transcripts | To settle disputes and improve the answers agents give | While the account is open |
Your rights over your own details
You can ask for a copy of what we hold, point out a misspelled name, close the account, or stop marketing messages. Requests cost nothing, and we answer in the same live chat thread where you raised them.
- Copy of your file: a summary of account details and cashier history, sent through live chat after a short identity check.
- Correction: a name spelled differently from your NID is fixed once you upload a clear photo of the document.
- Deletion: we remove what the law allows and tell you plainly which records must stay, and for how long.
- Marketing: turn off bonus and match-night messages in account settings, or ask an agent to switch them off for you.
KYC documents and the 24-hour review
Before your first withdrawal we ask for one document: a National ID card, a passport or a driving licence. A clear photo showing all four corners is enough. We do not need a notarised copy, and a photocopy of a photocopy usually delays the check.
Review usually closes within 24 hours. Send a document that is expired, blurred or in someone else's name and the clock restarts. A first withdrawal can then take up to 6 hours on top of the usual 20 minutes for the wallet transfer.
Keeping a shared phone safe on match nights
Many players share a handset with family. If yours gets passed around during a cricket match, sign out of the app instead of leaving the session open, and never read a one-time code aloud in a room full of people.
One 4ahh account per person. If two people log in from the same phone, our fraud desk may pause withdrawals until the account holder confirms the activity in live chat. That check protects your balance, even when it feels slow.
Asking a question about your data
Live chat runs 24/7 and is the only channel that handles privacy requests. Have your account number ready and say what you need: a copy, a correction or a deletion. Everything stays inside the logged chat thread, so there is a written record of what was asked and what we did.
Ready to play? Open a 4ahh account with your mobile number, or read the deposit guide before your first ৳150 top-up.